Welcome to my online portfolio
Zainab Mroue
hi, i’m zainab...
I am a UX Designer and Researcher driven by a fascination with how people interact with technology. Holding a B.S. in Psychology and a Minor in UX Design, I focus on building digital spaces that are as intuitive as they are functional.
My background in enterprise IT support has given me a 'front-row seat' to user struggles, allowing me to approach design with a deep understanding of real-world accessibility and technical constraints. Whether I’m conducting usability tests or prototyping in Figma, I advocate for the end-user at every step of the process. I’m excited to share the projects that have shaped my journey, feel free to explore and connect!
about me
I am a foodie, so that means I am always on the lookout for new places to try! I speak three languages including English, Arabic, and Krio which is a West African dialect. In my spare time I enjoy watching anime, film reviews, and reading.
Education
University of Michigan
2021 - 2024
Psychology, B.S, 2024
User Experience Design, B.S,
2024
Henry Ford College
2020 - 2021
Associates in Applied Science Degree - Psychology, 2021
Experiences
Rivian Automotive
Service Support Advisor, October 2025 - Present
Comerica Bank
Senior Support Agent, October 2024 - September 2025
Saad Meats Wholesale
Accounting Assistant, March 2022 - Jan 2025
NTT Managed Services
IOC Technical Representative, June 2019 - May 2022
University of Michigan, UROP
Undergraduate Researcher, Summer 2021 - 2023
skills
User Research:
Interviews
Surveys
Usability Testing
Usability Evaluation:
Heuristic Evaluation
A/B Testing
Data Analysis:
Qualitative and Quantitative Analysis
Data Visualization
Collaboration and Communication
Design and Prototyping:
Wireframing
Prototyping
UI Design
Technical Tools
Figma
Miro
Microsoft Applications
Adobe Photoshop
Adobe Creative Cloud
Google Survey tools
Check out My Projects!
Contact
I'm super thrilled to connect! Please fill out the following form to get started